Returns & Refunds

We want you to be completely satisfied with your purchase. Our hassle-free return and refund policy ensures your peace of mind.

7-Day Returns

Return any item within 7 days of delivery

Free Returns

Free return shipping on all orders

Full Refund

100% money-back guarantee

Our Return Policy

At Elova Bags, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange.

We've made the return process as simple and hassle-free as possible. No questions asked, no complicated forms—just a straightforward return experience.

Return Eligibility

To be eligible for a return, your item must:

  • Be in its original condition (unused, unworn, unwashed, and with all tags attached)
  • Be in the original packaging with all accessories included
  • Be returned within 7 days of the delivery date
  • Include proof of purchase (order number or receipt)

Important Note:

Items that are damaged, used, or missing tags may not be eligible for a full refund. We reserve the right to refuse returns that do not meet our return policy requirements.

How to Return an Item

Step 1: Contact Us

Start by contacting our customer service team to initiate your return. You can reach us via:

  • Email: returns@elovabags.com
  • Contact form on our website

Please provide your order number and reason for return.

Step 2: Receive Return Authorization

Once we receive your return request, we'll send you a Return Authorization (RA) number and prepaid return shipping label via email. This process typically takes 1-2 business days.

Step 3: Package Your Item

Carefully package your item in its original packaging, including:

  • All original tags and labels
  • All accessories and documentation
  • The original receipt or order confirmation
  • Include the RA number on the outside of the package

Step 4: Ship Your Return

Use the prepaid shipping label we provided to send your return. You can drop it off at any authorized shipping location or schedule a pickup.

Note: Please keep your tracking number for reference. We recommend insuring your return package.

Step 5: Receive Your Refund

Once we receive and inspect your returned item (typically within 5-7 business days), we'll process your refund. You'll receive an email confirmation when your refund has been processed.

Refund Process

Refund Timeline

  • Processing Time: 5-7 business days after we receive your return
  • Credit Card Refunds: 5-10 business days to appear in your account
  • PayPal Refunds: 3-5 business days
  • Bank Transfer: 7-14 business days

What Will Be Refunded?

  • Full purchase price of the returned item(s)
  • Original shipping costs (if the item was defective or incorrect)
  • Return shipping is free for all returns

Non-Refundable Items:

  • Original shipping costs (unless item was defective or incorrect)
  • Custom or personalized items (unless defective)
  • Items damaged by misuse or normal wear and tear

Exchanges

Need a different size or color? We're happy to help you exchange your item. The exchange process follows the same steps as a return:

  1. Contact us to initiate the exchange
  2. Return the original item using our return process
  3. Once we receive your return, we'll ship your new item
  4. If the new item costs more, you'll pay the difference
  5. If the new item costs less, we'll refund the difference

Note: Exchanges are subject to product availability. If your desired item is out of stock, we'll process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including all shipping costs.

Please provide photos of the damage or defect when you contact us. This helps us process your claim faster and improve our quality control.

Priority Processing:

Damaged or defective items receive priority processing. We'll typically ship your replacement within 1-2 business days of receiving your return.

International Returns

International customers can return items following the same process. However, please note:

  • Return shipping costs may apply (contact us for details)
  • Customs duties and taxes are non-refundable
  • Returns may take longer to process due to customs clearance
  • Please ensure all customs documentation is included

Contact our customer service team for specific return instructions for your country.

Frequently Asked Questions

Can I return a sale item?

Yes, sale items can be returned within 7 days of delivery, following the same return policy as regular-priced items.

What if I miss the 7-day return window?

Contact us anyway! While we can't guarantee approval, we'll review your request on a case-by-case basis and do our best to accommodate you.

Can I return a gift?

Yes! Gift returns are accepted within 7 days. You'll receive a store credit or gift card for the purchase amount.

How do I track my return?

Use the tracking number provided with your return shipping label. You can also contact us for updates on your return status.

Need Help with Your Return?

Our customer service team is here to help with any questions about returns or refunds. We're committed to making the process as smooth as possible.

Email: returns@elovabags.com

Contact Support